Refund Policy

Last Updated: 12 August 2025

At Crista Technologies LLP, we value our customers and strive to deliver high-quality IT services. This Refund Policy outlines the terms under which refunds are provided.

1. Services Covered

Our services include website design, web development, mobile app development, software solutions, and related IT services.

2. General Policy

• Due to the nature of digital and service-based work, payments made for services already delivered are non-refundable.

• Refunds will only be considered if:

  • The service has not yet been initiated.

  • The customer cancels the order within 48 hours of payment AND before any work has commenced.

3. Exceptions for Project-Based Work

• If a project is canceled by us due to unforeseen circumstances, you will receive a full refund for the uncompleted portion of the service.

• If there is a delay beyond the agreed delivery date without mutual consent, you may be eligible for a partial refund.

4. Non-Refundable Items

• Domain name registrations, hosting services, third-party software licenses, and any other non-recoverable costs incurred on your behalf.

5. Refund Process

To request a refund, email us at billing@cristainfotech.com with:

• Your name and contact details.

• The service purchased.

• The reason for the refund request.

Approved refunds will be processed within 7-10 business days to the original payment method.

6. Changes to This Policy

Crista Technologies LLP may revise this Refund Policy from time to time. Updates will be posted on this page.